Refund policy
1. Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
2. Withdrawal Period
The withdrawal period is 30 (thirty) days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
3. Address
To exercise your right of withdrawal, you must inform us
Alois Schmid und Philipp Knöll GbR
Maffeistr. 18
93059 Regensburg
E-Mail hello@alman-couture.de
by means of a clear statement (e.g., a letter sent by post or e-mail) about your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.
4. Compliance with the Deadline
To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.
5. Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
6. Right of Retention
We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
7. Return of the Goods
You shall send back or hand over the goods to us without undue delay and in any event not later than 30 (thirty) days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of 30 (thirty) days has expired.
8. Return Costs
You shall bear the direct costs of returning the goods.
9. Compensation for Diminished Value in Contracts for the Supply of Goods
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
10. Exclusion of Non-Returnable Items
Items excluded from exchange are not subject to these provisions.
Withdrawal Form
If you wish to withdraw from the contract, please complete this form and return it to us.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it to us.)
To:
Alois Schmid und Philipp Knöll GbR
Maffeistr. 18
93059 Regensburg
E-Mail hello.almancouture@gmail.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.